Returns
At Below Par, we want you to be completely happy with your purchase.
If you've changed your mind, you may return your item(s) within 14 days of receiving your order.
To be eligible for a return, items must:
- Be unworn and unused.
- Be in their original condition.
- Include all original tags and packaging where possible.
- Be free from marks, odours or damage.
Unfortunately, we cannot accept returns that do not meet these conditions unless the item is faulty.
Return Postage
Unless your item is faulty or has been sent in error, the cost of returning your order is the responsibility of the customer.
We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.
Faulty or Incorrect Items
If your order arrives damaged, faulty or you have received the wrong item, please contact us within 30 days of delivery.
Where a product is confirmed to be faulty or incorrect due to an error by Below Par, you may choose either:
- A full refund, or
- Store credit to the same value.
Where applicable, we will also reimburse reasonable return postage costs.
Please include:
- Your order number
- A description of the issue
- Clear photographs where possible
This helps us resolve your claim as quickly as possible.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
Approved refunds will be processed back to your original payment method within 14 days of receiving the returned goods.
Please note that your bank or payment provider may take additional time to process the refund.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Personalised or customised products.
- Gift cards.
- Items returned in an unsaleable condition.
This does not affect your statutory rights if an item is faulty.
How to Return
Please contact our Customer Care team before returning your order.
Email: Info@belowparclothing.com
Include your order number and reason for return so we can provide return instructions.